BY CLICKING THE CONFIRM/LOGIN/AGREE BUTTON OR BY USING OR
ACCESSING OUR SERVICES (DEFINED BELOW), YOU AGREE TO BE BOUND BY THE TERMS OF
THESE TERMS OF SOFTWARE SERVICE LICENSE AGREEMENT (“AGREEMENT”), IRRESPECTIVE OF WHETHER YOU HAVE PURCHASED THE
SUBSCRIPTION OR ARE USING IT WITHOUT A PAYMENT. IF YOU DO NOT AGREE TO THE
TERMS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS OUR SERVICES. “YOU”
MEANS THE NATURAL PERSON OR THE ENTITY YOU REPRESENT THAT IS AGREEING TO BE
BOUND BY THIS AGREEMENT (“YOU”, “YOUR”, OR THE “LICENSEE”), YOUR EMPLOYEES AND THIRD-PARTY CONTRACTORS THAT PROVIDE
SERVICES TO YOU (EACH, AN “AUTHORISED
USER”). YOU SHALL BE LIABLE FOR ANY FAILURE BY SUCH EMPLOYEES AND THIRD
PARTY CONTRACTORS TO COMPLY WITH THE TERMS OF THIS AGREEMENT.
1.
Grant and Use Rights
Predoole Analytics Pvt. Ltd., Predoole B.V. or its sister concern
or parent (hereinafter, “Wowizer”, the
“Licensor” or “we” or “us” or “our” as the context may require) hereby
grants you a limited, non-exclusive, non-transferable license, without rights
to sublicense, to use its Services (defined below) for your internal operations
only for the time period (the “Subscription
Term”) that you been assigned without payment/ have paid/or agree to pay
the applicable fees. This Agreement is not a sale and does not convey to the
Licensee any rights of ownership in or related to the Service or Software (as
defined below), or any intellectual property rights therein. The Services are
intended for you or your organization’s use only, and provided to you “as is”,
and are subject to modification from time to time and at Wowizer’s sole
discretion. All rights not expressly granted to you are reserved by Wowizer.
Except as expressly set forth herein, Wowizer alone (and its licensors, where
applicable) will retain all intellectual property rights relating to the
Service or the Software or any suggestions, ideas, enhancement requests,
feedback, recommendations or other information provided by you or any other
party relating to the Service and/or the Software, are hereby assigned to Wowizer.
The term “Services” used
herein, includes internet accessible service offered by the Licensor or
installed by Licensee in a subscription form under which the Software hosted by
the Licensor on cloud or on premises and is made available to the Licensee
along with the support and maintenance services for the Software and allied
services thereto. For sake of clarity, the Services relate to Time stamped data
analytics, Cyber Security, Observability, Search, Alerting, Dashboarding,
advanced analytics and other related functions.
The term “Software”
shall mean and include Wowizer’s proprietary automated solution, consisting of
one or more than one module(s) including enhancements (if any) and as may be
selected by the Licensee from the Licensor’s website or otherwise, or is
provided as a service, which software has the ability to store machine data, metrics,
analyse such data, get alerts, reports, troubleshoot networks, assist in
application development, and cyber security amongst other tasks.
2.
Restrictions
Access to the Services may require you to install certain software
applications as may be provided in the applicable documentation provided by the
Licensor;. You will not permit any third party to: (a) reverse engineer (except
to the extent statutory law expressly prohibits or limits restrictions on
reverse engineering, but only to the extent required by such statute),
decompile, disassemble or otherwise attempt to discover the source code, object
code or underlying structure, ideas or algorithms of the Services or Software, or
any documentation or data related to the Services; (b) copy, modify, adapt, translate,
or create derivative works based on the Services or Software; (c) use the
Software or Services in excess than as permitted in the Subscription plan; (d) use
the Services or Software for timesharing or service bureau purposes or for any
purpose other than its own internal business purposes; (e) use the Software
with any unsupported software or hardware (as described in the applicable documentation
provided by the Licensor); or (f) use the Services or Software other than in
accordance with this Agreement and in compliance with all applicable laws and
regulations applicable (including but not limited to any European privacy laws)
3.
Support Service
We provide the necessary support to you through a web-based
support system. We will take commercially reasonable efforts to provide you
with support to resolve your queries. (“Support”).
4.
Passwords; Primary Contact
You are responsible for establishing and maintaining a username
and password (or any other means required by Wowizer) for verifying that only
designated employees of your organization (if any) have access to any
administrative functions of the Services. You will be responsible for
maintaining the security of your account, passwords (including but not limited
to administrative and user passwords) and files, and for all uses of your account
with or without your knowledge or consent.
You will designate an employee who will be responsible for all
matters relating to this Agreement (“Primary
Contact”). You may change the individual designated as Primary Contact at
any time by providing written notice to Wowizer via our support portal. Wowizer is not liable for any losses, damages,
claims, demands, actions, costs and expenses (including reasonable attorneys’
fees and court costs) arising from or created by any of your acts or omissions
related to the access or use of the Service.
5. Licensee’s
Obligations
a. Compliance with Laws: The Licensee
shall comply with all applicable local, state, national and foreign laws in
connection with its use of the Services, including those laws related to data
privacy, international communications, and the transmission of technical or
personal data. The Licensee acknowledges that the Licensor exercises no control
over the content of the information transmitted by the Licensee or its
Authorised Users through the Software. The Licensee shall not upload, post,
reproduce or distribute any information, software or other material protected
by copyright, privacy rights, or any other intellectual property right without
first obtaining the permission of the owner of such rights.
b. Unauthorized Use; False Information.
The Licensee shall: (i) notify the Licensor immediately of any unauthorized use
of any password or user id or any other known or suspected breach of security,
(ii) report to the Licensor immediately and use reasonable efforts to stop any
unauthorized use of the Services that is known or suspected by the Licensee or
any of its Authorised Users, and (iii) not provide false identity information
to gain access to or use the Services.
d. Access. The Licensee shall be solely
responsible for the acts and omissions of its Authorised Users. The Licensor
shall not be liable for any loss of data or functionality caused directly or
indirectly by the Authorised Users.
e. Licensee Content. The Licensee is
solely responsible for collecting, inputting and updating all the Licensee’s content
uploaded on the Software, and for ensuring that the Licensee content does not
(i) include anything that actually or potentially infringes or misappropriates
the copyright, trade secret, trademark or other intellectual property right, or
privacy rights of any third party, or (ii) contain anything that is obscene,
defamatory, harassing, offensive or malicious.
6.
Confidentiality
Licensee (the “Receiving
Party”) understands that Wowizer (the “Disclosing
Party”) has disclosed or may disclose information relating to the
Disclosing Party’s technology or business (hereinafter referred to as “Proprietary Information” of the
Disclosing Party).
The Receiving Party agrees: (i) not to divulge to any third person
any such Proprietary Information, (i) to give access to such Proprietary
Information solely to those employees with a need to have access thereto for
purposes of this Agreement, and (iii) to take the same security precautions to
protect against disclosure or unauthorized use of such Proprietary Information
that the party takes with its own proprietary information, but in no event will
a party apply less than reasonable precautions to protect such Proprietary
Information. The Disclosing Party agrees that the foregoing will not apply with
respect to any information that the Receiving Party can document (a) is or
becomes generally available to the public without any action by, or involvement
of, the Receiving Party, or (b) was in its possession or known by it prior to
receipt from the Disclosing Party, or (c) was rightfully disclosed to it
without restriction by a third party, or (d) was independently developed
without use of any Proprietary Information of the Disclosing Party. Nothing in
this Agreement will prevent the Receiving Party from disclosing the Proprietary
Information pursuant to any judicial or governmental order, provided that the
Receiving Party gives the Disclosing Party reasonable prior notice of such
disclosure to contest such order. In any event, Wowizer may collect data with
respect to and report on aggregate measures of the Software or Services’
performance and other measures to enhance the performance of the same.
Except for such Proprietary Information, Licensee acknowledges
that Wowizer does not wish to receive any Proprietary Information from you that
is not necessary for Wowizer to perform its obligations under this Agreement,
and, unless the parties specifically agree otherwise, Wowizer may reasonably
presume that any unrelated information received from Customer is not
confidential or proprietary information.
Both Parties will have the right to disclose the existence but not
the terms and conditions of this Agreement, unless such disclosure is approved
in writing by both Parties prior to such disclosure, or is included in a filing
required to be made by a Party with a governmental authority (provided such
party will use reasonable efforts to obtain confidential treatment or a
protective order) or is made on a confidential basis as reasonably necessary to
potential investors or acquirers.
7.
Payment
The Licensee agrees that, the Services are provided on free of
cost or monthly or annual subscription basis as stated in your subscription
plan and includes Service support and maintenance (“Support”) during the contracted term as stated, and thereafter,
shall automatically renew for additional similar subscription term, unless you
provide Wowizer written notification of cancellation thirty (30) days prior to
the end of the current Subscription term. Support and Maintenance is not sold
separately.
The Licensee agrees and acknowledges that the Terms of this
Agreement, except for the payment obligations herein, shall apply during the
free trial period, regardless of whether the Licensee avails the Services on a
paid basis during the Subscription Term or not.
Wowizer reserves the right to modify the fees at any time, upon 30
days prior written notice to you, which may be provided by e-mail and displayed
on the website; such new prices shall not apply for subscription for Service
which has already been paid, but shall apply to any subscription after the
effective date of change of the fees.
The Licensee agrees and acknowledges that in case you delay any
payment of the Fees when they are due and payable, the Fees so outstanding
shall accrue an interest at the rate of 12 % per annum until the date of
payment thereof. Levy of such interest by Wowizer shall be in addition to any
other right available to it under this Agreement and under the applicable law.
8.
Data Collection
You acknowledge and agree that Wowizer may collect certain data
and information as a result of your access or use of the Software and/ or Services.
We may use your data to operate, provide, improve, understand,
customize, support, and market our Services. Aggregated data or generalized insights
and signatures based on data of all customers may be generated or published.
9.
Cancellation or Termination of Service
If you cancel during your subscription’s yearly cycle, all outstanding
amounts, including any arrears payable for any exceeded usage in the preceding
month, due and payable through the Subscription Term shall immediately become
due and payable. You will have access to our Services and Support until the last
day of your subscription, unless you breach the terms of this Agreement or fail
to pay the Fees when due. There is no pro-rata credit or refund for that
Subscription Term.
Wowizer may, without prior notice, immediately terminate, limit
your access to or suspend your account and use of the Services if you fail to
comply with any terms of this Agreement. Wowizer expressly reserves the right
to suspend your account and use of the Services in the event you fail to pay
the fees in full and on time. Wowizer also reserves the right to terminate this
Agreement in case you become insolvent, bankrupt, or become subject to winding-up
proceedings, whether voluntary or otherwise in a court of competent
jurisdiction, or otherwise you undergo reorganisation, restructuring or a
change of control or management. Such
terminating right of Wowizer shall be in addition to and not in lieu of any
other rights it has under the terms of this Agreement and applicable law.
10. Intellectual
Property Rights
Any and all rights to
the Services, Software, documentation, enhancements, and branding thereof
including title, ownership rights and intellectual property rights such as
copyrights, trademarks, service marks and patents therein is the sole and
exclusive property of Wowizer or its licensors. This Agreement does not grant
the Licensee any rights, title and interest in and to Software, documentation,
its contents, and branding thereof including the Licensor’s intellectual
property rights except where expressly and unequivocally licensed herein. Any
rights not expressly and unequivocally granted to the Licensee are reserved.
From time to time,
the Licensee may provide feedback, suggestions, requirements or recommendations
(“Feedback”) regarding the
Software or the Services. The Licensee hereby assigns to the Licensor all
right, title and interest to such Feedback and an exclusive right to create any
developments based on such Feedback.
The Licensee shall
grant to the Licensor a worldwide, non-exclusive and non-transferable
limited-term license to host, copy, transmit, analyse, process, display, store,
configure, and perform the content provided by the Licensee solely as necessary
to provide the Services to the Licensee.
11. Limitation of
Liability and Indemnity
IN NO EVENT SHALL WOWIZER OR ITS AFFILIATES, SUPPLIERS HAVE
LIABILITY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF BUSINESS INFORMATION AND DATA), HOWEVER CAUSED AND ON
ANY THEORY OF LIABILITY, EVEN IF WOWIZER AND ITS SUPPLIERS HAVE BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING
ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
THE TOTAL LIABILITY OF WOWIZER, WHETHER BASED IN CONTRACT, TORT
(INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR OTHERWISE, WILL NOT EXCEED, IN
THE AGGREGATE, THE FEES PAID BY YOU IN THE PRECEDING THREE (3) MONTHS IN
RELATION TO WHICH THE CLAIM AROSE. THIS LIMITATION OF WOWIZER’S LIABILITY SHALL
APPLY IRRESPECTIVE OF THE FORM AND NUMBER OF CLAIMS.
You agree to indemnify and hold Wowizer and its affiliates and
suppliers harmless from any and all claims, liability and expenses, including
reasonable attorneys’ fees and costs, arising out of your use of the Software
or Services or breach of any provision of this Agreement, or for any
unauthorised use of the Software or Services, or for any fraudulent claims made
by you or your Authorised User (collectively referred to as “Claims”). Wowizer reserves the right,
in its sole discretion and at its own expense, to assume the exclusive defense
and control of any Claims. You agree to reasonably cooperate as requested by Wowizer
in the defense of any Claims.
12. Warranty
Disclaimer
Wowizer will undertake commercially reasonable efforts to make the
Services available and provide commercially reasonable Support, if required in
accordance with the terms herein. Wowizer does not warrant, expressly or
impliedly, that the Services shall be uninterrupted, secure, accurate and error-
free. Your use of the Software and/ or Services is at your sole risk and you
assume the risk that the Service or Software may provide incorrect information
to you or your Authorised Users, as well as the risk that any material
downloaded by you using the Service may cause loss of data or damage to your
computer or other system. Wowizer makes no warranty of any kind with respect to
user-generated data.
THE SERVICES, SOFTWARE, ANY DOCUMENTATION, AND ANY UPDATES, IMPROVEMENTS
ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED,
STATUTORY, OR OTHERWISE. WOWIZER, ITS AFFILIATES AND SUPPLIERS SPECIFICALLY
DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND
FITNESS FOR ANY PARTICULAR PURPOSE. THE FOREGOING LIMITATIONS SHALL APPLY TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REGARDLESS OF WHETHER WOWIZER,
ITS AFFILIATES OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND REGARDLESS OF WHETHER ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
13. Audit
The Licensor shall have the right to audit the Licensee’s use of
the Services during business hours and upon 5 days prior notice in order to
verify that the Services are being used in compliance with this Agreement. As
part of this and otherwise, we may collect telemetry about your usage of the
products/services.
14. Other
Provisions
(a) Governing Law and Jurisdiction. This Agreement, and all
disputes arising out of or related thereto, shall be governed by and construed
under the laws of the State of India without reference to conflict of laws
principles. Any dispute arising, between you and Wowizer, arising from the
terms of this Agreement shall be submitted to the arbitration to be conducted
at Mumbai, India in English language, in accordance with the applicable laws of
arbitration and rules thereunder by a sole arbitrator, who shall be appointed
by Wowizer and you mutually; and the award made in pursuance thereof shall be
binding on the parties. The dispute resolution and arbitration process
mentioned in this Section will not prohibit parties from approaching the courts
of competent jurisdiction for appropriate interim reliefs. Parties further
agree that the courts in Mumbai, India shall have an exclusive jurisdiction
over such disputes.
(b) Assignment. You shall not assign this Agreement or any rights
or obligations hereunder, directly or indirectly, by operation of law, merger,
acquisition of stock or assets, or otherwise, without the prior written consent
of Wowizer. Subject to the foregoing, this Agreement shall inure to the benefit
of and be binding upon the parties and their respective successors and
permitted assigns.
(c) Force Majeure. Wowizer will not be liable for inadequate
performance to the extent caused by a circumstance beyond its reasonable
control, including, without limitation, failure of the internet, labour strikes
or shortages, riots, insurrection, fires, flood, storm, explosions, acts of
God, war, terrorism, governmental action, labour conditions, earthquakes,
material shortages and other acts not caused by Wowizer.
(d) Modification, Waiver, Severability. This is the entire
agreement between the parties relating to the subject matter hereof and all
other terms are rejected. Wowizer reserves the right to modify the terms of
this Agreement at any time on mutually agreeable terms. A prior written notice
to that effect will be sent to you before effecting such a modification to the
Agreement The waiver of a breach of any term hereof shall in no way be
construed as a waiver of any term or other breach hereof. If any provision of
this Agreement is held by a court of competent jurisdiction to be contrary to
law the remaining provisions of this Agreement shall remain in full force and
effect.
(e) Marketing and Publicity: The Licensee provides the Licensor
with permission to use the Licensee’s name or logo for promotional purposes or
otherwise publicly announce or comment on this Agreement without prior consent
from the Licensee. The Licensee also provides the Licensor permission to
contact for the marketing of other features of the product/service or other
products.
(f) General: If You have any questions with respect to the
Services or Software, you should contact us at email: info@wowizer.ai