Introducing WoWizer Telemetry and Performance Monitoring (TPM) for Qlik Sense

If you are a progressive Qlik Sense admin/champion/user who is keen on increasing adoption and usage of Qlik Sense by ensuring the best customer experience for your end users, read on. 

Qlik Sense with its fantastic – Green, White and Grey paradigm, and ability to give sub-second response, typically grows very fast in Enterprises. It’s time to value is second to none. As it grows, there could be unexpected slowness or errors.  

WoWizer TPM ensures that you are in control of the Qlik Sense environment with timely alerts for anomalous behaviour so that end user experience stays good even at times of high usage.  

What is WoWizer Telemetry and Performance Monitoring (TPM) for Qlik Sense 

REAL TIME ALERTING TO HELP YOU BE IN CONTROL 

  • CPU usage exceeding 90% in the last 15 minutes 
  • RAM usage exceeding 90% 
  • Disk space utilization (>90%) 
  • Node is Down 
  • Service Down 
  • Task Failures 
  • Alert for spike in Errors & Warnings 

Rather than being bothered and continuously checking the system at peak times, take proactive action with alerts and complete your other tasks in the time saved! 

END USER FEEDBACK TO ENABLE CUSTOMER DELIGHT 

End users form perceptions based on their experience of App performance. However, vague feedback does not fix issues. 

WoWizer TPM real time data and feedback overlay on chart helps you identify what exactly was happening in terms of the CPU/RAM/sessions/reload and other aspects of the app when the user reported the issue. The user feels ‘heard’. 

Knowing the context and other metrics at the time of feedback helps resolve the issue much faster.  

USER TELEMETRY, USAGE AND ADOPTION TRENDS 

App usage and adoption on a granular level over a period of time, correlated with any changes made by the Qlik dev team in Infrastructure, data availability or App modification can be stored in a single place with Feedback record. 

This also helps Budgeting. 

TROUBLESHOOTING SUPPORT WITH METRICS AND LOG SEARCH 

When Qlik Sense goes down or even slows down, there is a lot of escalation in most enterprises. You could engage Qlik Support and take their help. But what if you could diagnose the problem yourself and fix it fast!!  

What if you could identify the Apps /Users causing the slowness in real time and influence that!! 

What can you do with WoWizer Telemetry and Performance Monitoring (TPM) for Qlik Sense: 

PROCURE BUDGETS PROMPTLY – STATS FOR MANAGEMENT 

Qlik Champions often possess an intuitive understanding of the expected levels of users, CPU, and RAM resources needed for the upcoming year but may face challenges in effectively communicating this to management for securing budget approvals. 

WoWizer TPM Solution

Get all metrics and charts for a period of time to demonstrate the usage trends to management and procure budgets promptly. 

MANAGE QLIK APP SLOWNESS DURING PEAK USAGE TIMES!

During Peak usage times like Monday mornings or quarter ends, business users complain about app being slow/ object taking time to load or outright not loading.  What is causing the slowness hampering trust of business users?  

WoWizer TPM Solution

Examine app-level CPU/RAM metrics in real time to shortlist those which need Optimization. Dig deeper with Object & Method level data. 

Review user/reload activity metrics, such as session counts, active users, and app access to identify users/reloads consuming high CPU/RAM in peak times 

TROUBLESHOOT QLIK SERVER DOWNTIME DUE TO UNKNOWN REASONS

When the server is down, Qlik Sense Monitoring apps become unavailable. Examining logs and diagnostic information to pinpoint the root cause of the server abnormality can be time-consuming and even impossible for large instances. 

WoWizer TPM Solution

Access all logs in a single system even though Qlik server is down. Compare it with logs when Qlik Sense was operating fine, analyze errors/warnings and fix the issue with confidence. 

GET ALERTS FOR FAILED QLIK RELOAD TASKS, RIM NODE or SERVICE DOWN

Reload task failures, service down leading to data refresh delays and dashboard unavailability is the nightmare of Qlik Champions! 

WoWizer TPM Solution

Get alerted on potential metric thresholds even before the failure happens and take corrective action. Also get alerts for Task failures, service down in case it is not caught in preventive action. 

TWEAK PERFORMANCE in REAL TIME/LOAD BALANCING

Some Qlik nodes could experience overloading, while others are underutilized. Determining whether to add more nodes or redistribute reload tasks and apps to maintain performance is a daunting task.  

WoWizer TPM Solution

Get Real time performance metrics to analyze how individual reload tasks/apps are affecting node performance. Make changes and see the effect immediately during peak times. Alternatively plan larger changes with app and user level metrics available. 

Plan Resource scaling and Budgeting. 

TROUBLESHOOT ERRORS DUE TO WINDOWS UPDATES

Although Windows Updates are a regular phenomenon, in one off cases there could be a sudden increase in the error count within Qlik Sense. This increase often goes unnoticed until something breaks and goes in escalation mode. This is challenging for Qlik champions as the issue has happened even when no changes have been made within the Qlik Sense environment itself. 

WoWizer TPM Solution

Correlate Qlik Sense logs with Windows logs and quickly identify root cause/ potential issues based on the timing of the update. 

Windows logs can show system errors and warnings, while Qlik Sense logs may capture errors related to data reloads or app operations. Correlating these can pinpoint underlying issues. 

Feel free to write to me if you use WoWizer TPM in a unique way… You can explore for free by registering here.

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